Refund and Returns Policy

We are committed to providing you with the best products and service. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully for the details of how to return an item and request a refund.

Returns

We accept returns on most products purchased from our website, provided they meet the following criteria:

Returns must be made within 30 days from the date of purchase.

Items must be unused, undamaged, and in their original packaging. If the item has been used or is not in its original condition, it may be subject to a restocking fee or denied a refund.

Certain products, such as personalized items, consumables, or clearance products, may not be eligible for returns.

To initiate a return, please follow these steps:

1. Contact our Customer Support team at support@allegroallsupply.com or +1469 209 1682 to notify us of your intent to return the item.
2. Provide your order number and a brief description of the reason for return.
3. Once your return request is approved, we will send you a return shipping label, if applicable.

Refunds

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.

Please allow up to 7-10 business days for us to process and issue the refund after receiving your return.

In some cases, a restocking fee of up to 15% may apply if the returned item is not in its original condition or packaging.

Shipping costs are non-refundable. If you received free shipping, the actual shipping cost incurred by us may be deducted from your refund.

Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return procedure above. Once your return is processed, you can place a new order for the replacement item.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will provide a full refund or send you a replacement at no additional cost. You may be asked to provide photos or a description of the damage for verification purposes.

Need help?

Contact us at support@allegroallsupply.com for questions related to refunds and returns.